Policies
We offer standard shipping (between 5-7 days) and expedited shipping (between 3-5 days). Shipping are business days only (Monday - Friday, EXCLUDING HOLIDAYS) The cost for standard shipping is $7.99 while expedited shipping is $14.99. After the order is place, we have a 1–3-day process.
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We do also offer a pickup option if you live nearby! Helps save money on shipping! Pickup is usually available between 1-2 business days and sometimes even available same day!
Delivery
Once notified about the tracking number by our carrier, we are not responsible for your package. If there is any delivery issues, you can create a claim using a USPS website claim form only. The customer is responsible for entering the correct shipping address for it to be delivered.
Refund
Our policy does now allow any refunds. If for any reason you are dissatisfied with your purchase, you can contact or request an exchange within 2 days of receiving your package.
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Item must be in the same condition as you received. Unworn, or unused with the tags attached. Must be inside original packaging and a receipt with proof of purchase.
Return
We do not accept returns on sale items.
We do not accept returns on any custom products (such as special orders or personalized items)
We do not accept returns for damages of use, misuse, or after they have been worn.
Exchange
To start an exchange contact kalopsia.empire@gmail.com. If your exchange is accepted, we'll send instructions on how and where send your package. Items sent back before approval will not be accepted.
Exchanges can only be with the same product previously purchased. Again, exchanges will not be allowed if product is misused, or damaged caused by the customer.